ST Shine — Terms & Conditions
Effective Date: October 4, 2026
By booking a service with ST Shine, you acknowledge and agree to the following Terms & Conditions.
1. Booking & Appointments
Appointments are not considered confirmed until ST Shine has received the required deposit and confirmed the appointment with the customer. ST Shine will contact the customer by phone or SMS to confirm the appointment details.
Customers are responsible for providing accurate contact information and ensuring that the vehicle is available at the agreed-upon location and time.
2. Deposits
A deposit is required to reserve an appointment.
Deposits are non-refundable. The deposit will be applied toward the customer's total service balance.
If a customer needs to reschedule, ST Shine may allow the deposit to be transferred to a new appointment at ST Shine's discretion.
3. Cancellation & Rescheduling
Customers should contact ST Shine as soon as possible if they need to cancel or reschedule an appointment.
Repeated cancellations, last-minute cancellations, or failure to be available for a scheduled appointment may result in the customer being required to provide a new deposit before another appointment can be scheduled.
4. Service Pricing
Service prices are based on the service and package selected by the customer. The price provided by ST Shine applies to the services discussed and agreed upon at the time of booking.
If the customer requests additional services or changes their selected service, additional charges may apply. Any additional charges will be communicated to the customer before the additional work is performed.
5. Vehicle Condition
ST Shine will take reasonable care while performing detailing services. However, ST Shine is not responsible for pre-existing damage, defects, weakened materials, worn surfaces, improperly repaired areas, or conditions that become apparent during the detailing process.
6. Cleaning & Restoration Results
ST Shine will make reasonable efforts to provide high-quality detailing services. However, certain stains, odors, scratches, discoloration, pet hair, oxidation, damage, and other conditions may not be completely removable or restorable.
Results may vary depending on the age, condition, material, and previous treatment of the vehicle.
7. Customer Approval
By booking a service, the customer authorizes ST Shine to perform the selected detailing services on the vehicle.
Any additional services or significant price changes will be communicated to the customer before proceeding.
8. Payment
The remaining balance is due upon completion of the service unless otherwise agreed upon by ST Shine and the customer.
The deposit is applied toward the total balance. Any applicable taxes or additional approved services will be included in the final amount.
9. Mobile Service Requirements
Because ST Shine provides mobile detailing services, the customer is responsible for providing reasonable access to the vehicle at the scheduled location.
Depending on the service, access to an appropriate work area, water, electricity, or other necessary conditions may be required. ST Shine may need to reschedule a service if the location or conditions are unsafe or unsuitable for the requested service.
10. Weather & Unsafe Conditions
ST Shine may postpone or reschedule an appointment due to severe weather or unsafe working conditions.
ST Shine will make reasonable efforts to notify the customer and reschedule the appointment as soon as practical.
11. Satisfaction & Concerns
If a customer has a concern regarding a completed service, they should contact ST Shine as soon as possible so the concern can be reviewed and, when appropriate, addressed.
12. Agreement
By checking the Terms & Conditions box when booking or making a payment, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.